INCIDENT COMMUNICATION SERVICE

Best practice: What to look for in an incident communication service

When an incident or a crisis happen, efficient and smart communication is essential.

To achieve this, you need an intelligent and intuitive technological solution. What features should you be looking for in such a solution? What do you need for your company?

In this checklist we have pinned down what features a great incident communication service should have and how that will help you.

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Incident Communication Product Specification

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IT-Incident

An incident can come from anywhere. A system failure, a business application going down or a security breach.

The key success factor is to have a rapid communication process. Quickly, identify the problem and find a solution in order for operations to return to normal.

These are the key features included in the Bosbec Incident Service:

Incident group summon
Relevant communication
Status Update
Verification of received information
Reminders
Chat groups
Dynamic forms/checklists
Documentation / reports per incident

Occupational Injury

No safety measures are failproof and employers will get injured.

The key factor is, as always in Incident, communication. Apply necessary medical actions, reduce concern in the workforce and return to a normal work situation. The communication process lets you focus on the right steps in a stressful situation.

These are the key features included in the Bosbec Incident Service

Incident group summon
Relevant communication
Reminders
Chat groups
Dynamic forms/checklists
Documentation / reports per incident

Disaster Incident

In case of a disaster, a large amount of information needs to be communicated. In such a stressful situation a proactive disaster plan needs to be in place, guiding key figures.

Determine all key members of your groups.
Unique case numbers for each incident.
Updating the status of the incident.
Crisis group communication with confirmation
Continue updating relevant groups
Enable chat groups for different groups
Situation-based checklists
When the incident is over a case log is created.

Fire Incident Service

A fire can be devastating to both lives and business. It can take a long time to recover from a fire not taken care of properly.

A predetermined response and communication plan minimizes the damages and risks.

Here are some of the key features for effectively handling a fire incident:

Determine which groups are located in which facilities.
Specify which individuals that are responsible four different collecting areas.
When the fire alarm goes off, an incident is created in the service.
Everyone gets information about where to go.
The responsible person for the collection site has an updated list of the people in the group.
The administrator has a live overview of the process and can quickly see if somebody is missing.
When the incident is over a summary of the process is created.

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Incident Communication Service

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Best practice: What to look for in an incident communication service

Predefined Services

IT-Incident

Occupational Injury

Disaster Incident

Fire Incident Service

Sign up today!

BIG PLAYERS LOVE BOSBEC

Say it with a text message

Want to speed up your Development Process?

Services developed on the
Bosbec WE Platform

Incident Communication Service

The new standard in online staffing

Easy Multi Factor Authentication

Bosbec

General Communication

Want to work at Bosbec?

Best practice: What to look for in an incident communication service

Predefined Services

IT-Incident

Occupational Injury

Disaster Incident

Fire Incident Service

Sign up today!

BIG PLAYERS LOVE BOSBEC

Say it with a text message

Want to speed up your Development Process?

Services developed on the Bosbec WE Platform

Incident Communication Service

The new standard in online staffing

Easy Multi Factor Authentication

Bosbec

General Communication

Want to work at Bosbec?

Services developed on the
Bosbec WE Platform