As a business owner, you have a lot to think about. As well as managing staff, maintaining relationships with clients and diversifying your product range, you also need to think about your marketing, accounts and the everyday running of your business. If you’re not on the ball, then things can quickly get on top of you, which is why it’s always good to delegate tasks and ensure everyone has their own responsibility. Depending on the size of your business, you’ll likely have an accountant, managers for each department, and outsource your marketing to an agency.
But when was the last time you thought about incident management? If something goes wrong and you’re caught off guard, you could lose out on thousands of euros worth of business – or worse still, lose valuable customers or cause members of staff to resign. Whether there are problems with your IT, an occupational issue, a fire or even a disaster, it’s important that you do everything in your power to prevent such incidents, and be alerted should they happen right away. No business owner can have a finger in every pie of their own business, but if you want to improve the safety and security of your organisation, then incident management is the solution.
Below, we take a look at four of the areas where incident management can be most effective – in IT, occupational injuries, fire incidents, and disaster incidents – and share one of the best ways to manage these effectively to reduce risk and keep your business afloat: with Bosbec.
Before we get started, let us give you an introduction to Bosbec. Our innovative platform was designed with three things in mind: speed, convenience, and reliability. We like to think of our platform as the ‘WordPress for IT solutions’, allowing developers of all experience levels to effectively plug in and play features and APIs that will help them to power their businesses. One of the best parts of our platform is that it’s fully scalable, so as your business grows, your IT infrastructure can grow, and it’s compatible with a whole host of other software and solutions.
Through an easy-to-use dashboard, you can add triggers, jobs and units to create a customised application that meets the needs of your business, and gets what you need to be done, done.
Managing IT incidents
IT incidents are unexpected and can come from anywhere – often at times when you really could do without them. According to one report, downtime is costing businesses millions of euros per year, and so finding ways to eliminate such issues can save you money and increase reliability. Whether it’s a system failure, the downtime of a business application, or even a security breach, it’s important that you know when something goes wrong right away, and have a plan in place to put things right. With a rapid communications process, you can limit downtime and keep your business ticking over, even if there’s something going on behind the scenes that you need to fix.
With incident group summon, communication channels, status updates to stay in the loop when something is going wrong, as well as verification of received information, reminders and forms and checklists that are dynamic and customisable, you can reduce the chances of IT incidents, and be able to respond in the most appropriate and sensitive manner should an issue arise.
Reducing occupational injuries
Nobody wants to see staff getting hurt on the job – least so business owners like you who would be responsible should something go wrong. As is always the case in incident management, you must put communication at the top of your list. Should an occupational injury occur, you must be able to apply the necessary medical actions and get the help of a professional doctor, reduce the concern within your workforce, and return to a normal working situation as soon as possible to reduce the risk of further injuries, and reduce the impact on your bottom line. With the right communication processes, you’ll be able to focus on the right steps in a stressful situation.
With documentation, incident reports, dynamic forms and checklists to reduce workplace issues, as well as reminders, chat groups and incident group summons, you’ll be able to relax knowing that employees can take responsibility for their own safety on the job and that you are prepared should something go wrong and a member of staff, or a customer, is injured in the workplace.
Controlling fire and disaster incidents
Fires can devastate lives and businesses, and disasters, whether a tornado, hurricane, flood, earthquake, drought or even a terrorist attack, can have equally damning results. In a situation like that, you must have a proactive disaster plan, or determined response, to minimise damage and risk. As well as ensuring your entire team has been briefed on such incidents and choosing fire safety wardens for your organisation, you can take advantage of the Bosbec’s cloud-based incident management solution. You can use the tools to determine key members of your groups, file unique case numbers for incidents, update other departments and offices to such incidents, and create your own situation-based checklists, before creating case logs of all communications and reports for authorities and insurance companies.
One of the reasons why so many businesses choose to use our services is that you can incorporate Bosbec into your existing software and APIs. What’s more, thanks to its cloud capabilities, you can manage incidents and see the latest updates and reports whenever you are, even if you’re not in the office. Create a free test account to try out some of our features and see how they work today! Click here to get started today, or give us a call on +46(0)8-222 525.
We can’t wait to hear from you!